Returns and Exchanges

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Effective Date: June 6, 2025
Last Updated: January 3, 2026

At Aleaf Labs, we stand behind our products with a straightforward 30-day satisfaction guarantee. This policy outlines eligibility, processes, and exclusions to ensure clarity and fairness.

• Timeframe: Returns accepted within 30 days of delivery. Requests after this period are not eligible for refund or exchange.
• Condition:
  
  • Unopened items: Must be unused, in original packaging with all seals intact.
  • Opened items: Refunds granted for dissatisfaction within 30 days (return shipping covered by customer).
• Proof: Valid order confirmation or receipt required.

Full refunds granted for:

• Manufacturing defects or shipping damage (report within 7 days with photos)
• Unsatisfactory product (opened or unopened, within 30 days)

Not eligible:

• Items damaged due to customer mishandling
• Returns received >30 days post-delivery

1. Initiate Request: Email returns@aleaflabs.com with order number, reason, and photos if applicable.
2. Approval: Returns department reviews within 2-3 business days and issues return instructions (including RMA number).
3. Return Shipment: Customer pays all return shipping costs (including for opened dissatisfaction returns). Original shipping non-refundable.
4. Inspection: Items inspected upon receipt (3-5 business days). You receive email confirmation of approval/rejection.
5. Processing: Approved refunds issued to original payment method within 10 business days.

Refunds typically post within 3-10 days depending on your financial institution. If not received:

1. Verify bank/credit card statement
2. Contact card issuer (processing delays common)
3. Confirm with bank
4. Contact us at returns@aleaflabs.com

• Customer Responsibility: You bear all return shipping costs and risk of loss during transit (including opened item dissatisfaction returns).
• Tracking Recommended: For high-value orders, use trackable service/insurance. Non-receipt absolves Aleaf Labs of liability.
• International Returns: Customer assumes customs/duties; additional shipping times apply.

Exchanges limited to same item for manufacturing defects only, subject to availability and approval.

Email: returns@aleaflabs.com
Response Time: 24-48 hours

This policy complies with Canadian consumer protection laws and Health Canada regulations for natural health products. Changes may occur; current version posted on aleaflabs.com.