Returns & Exchanges

At Aleaf Labs, we stand behind our products with a straightforward 30-day satisfaction guarantee. This policy outlines eligibility, processes, and exclusions to ensure clarity and fairness.

Eligibility for returns and refunds

• Timeframe: Returns accepted within 30 days of delivery.
• Unopened items: Must be unused, in original packaging with all seals intact.
• Opened items: Refunds granted for dissatisfaction within 30 days (return shipping covered by customer).
• Proof: Valid order confirmation or receipt required.

Non-refundable items and exceptions

Full refunds granted for: manufacturing defects or shipping damage (report within 7 days with photos), and unsatisfactory product (opened or unopened, within 30 days).

Not eligible: items damaged due to customer mishandling, and returns received more than 30 days post-delivery.

Refund process

1. Email returns@aleaflabs.com with your order number, reason, and photos if applicable.
2. Our returns team reviews within 2–3 business days and issues return instructions (including an RMA number).
3. You're responsible for all return shipping costs (including opened-item dissatisfaction returns). Original shipping is non-refundable.
4. Items are inspected upon receipt (3–5 business days); you'll receive email confirmation of approval or rejection.
5. Approved refunds are issued to the original payment method within 10 business days.

Late, lost, or missing refunds

Refunds typically post within 3–10 days depending on your financial institution. If you haven't received yours, verify your bank/credit card statement, contact your card issuer, then contact us at returns@aleaflabs.com.

Shipping considerations

You bear all return shipping costs and risk of loss during transit, including for opened-item dissatisfaction returns. For high-value orders, we recommend a trackable service or insurance.

Exchanges

Exchanges are limited to the same item for manufacturing defects only, subject to availability and approval.