Refund policy

Last updated: September 30, 2026

The short version: on every Aleaf product — Complete Prostate Health, Testosterone Booster, Cranberry + D-Mannose and Pro-UROL — you have 90 days from delivery to decide. If it did not do what we said it would, email us with your order number and we refund the purchase price. There is nothing to mail back. Keep the bottles.

1. The 90-Day Keep-The-Bottles Guarantee

This guarantee applies to:

Complete Prostate Health — 90 days. (The product page calls this the 90-Night Guarantee. It is the same ninety days.)
Testosterone Booster — 90 days.
Cranberry + D-Mannose — 90 days.
Pro-UROL — 90 days. (The product page asks you to judge it at week 12; ninety days covers that.)

It applies whether you bought one bottle, a 3-bottle bundle, or your first subscription shipment.

The window. Starts on the day your order is delivered and runs for 90 days.

How to claim. Email support@aleaflabs.com with your order number and a line about what happened. That is the whole process. We reply within 1–2 business days.

Nothing to send back. No empty bottles, no return shipping, no RMA number, and it is not "unopened only." Whatever is left in the bottle is yours to keep, and so is any guide or PDF that came with your order.

What we refund. The full purchase price of the product on that order. Original shipping charges, where they were paid, are not refunded.

Why 90 days. That is how long we tell you these formulas take. Complete Prostate Health and Testosterone Booster are judged over weeks, not days. Pro-UROL is judged at week twelve, the length of the longer clinical trial of its pollen extract. Cranberry + D-Mannose is a preventive, and if your infections arrive every eight or ten weeks, a shorter window would close before the next one was even due. A guarantee that expires before it can be used is not a guarantee, so we stopped offering one.

2. Other Products: 30-Day Empty-Bottle Guarantee

Products outside the four named above are covered by our 30-day empty-bottle guarantee. Take the product, and if it made no difference, email support@aleaflabs.com within 30 days of delivery with your order number. We will send return instructions for the empty or partially used bottle. Return shipping is at your cost; the refund of the purchase price is not.

3. Subscriptions

You can skip, pause or cancel any time from your account, or by replying to any order email and asking us to do it for you. There is no minimum number of shipments.
The guarantee above covers your first shipment of a product. Later shipments can be cancelled at any point before they process.
If a shipment is charged or goes out after you have already cancelled, tell us and we will refund it in full.
Where a promotion adds a free bottle to a later shipment, you need to still be an active subscriber on the date that shipment goes out. Cancel before then and the bonus does not apply. The subscriber discount itself is not affected.

Billing, renewal and cancellation details are in our Cancellation Policy.

4. Unopened Returns

If you simply changed your mind, you can return unopened product in its original packaging within 30 days of delivery for a refund of the purchase price. Email support@aleaflabs.com first for return instructions. Return shipping is at your cost.

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, tell us within 7 days of delivery and include a photo of the item and packaging. We will replace it or refund it in full, including shipping, at no cost to you. This is separate from the guarantees above and is not affected by them.

6. Cancelling Before Shipment

Email us as soon as you can and we will cancel the order for a full refund if it has not already gone out. Once a parcel is with the carrier, the guarantee above is the route.

7. How Refunds Are Issued

Approved refunds go back to the original payment method within 10 business days of approval. Your bank or card issuer may take a few days more to post it.

8. Limits

The 90-day guarantee is available once per customer or household, per product. It covers products bought directly from aleaflabs.com; anything bought through another retailer is subject to that retailer's policy.

9. Contact

Questions about this policy? Get in touch.

Aleaf Labs
Toronto, Ontario, Canada
Email: support@aleaflabs.com
Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Reply time: within 1–2 business days

This policy applies to purchases made through aleaflabs.com. Nothing in it limits your rights under applicable Canadian consumer protection legislation. We may update it from time to time; the version posted here when you place an order governs that order.