Cancellation policy
Purchase Options & Cancellation Policy
Aleaf Labs Last updated: July 6th, 2026
1. Purchase Options
Aleaf Labs offers two ways to buy: one-time purchase and subscription (Subscribe & Save). You choose your option on each product page before adding the item to your cart.
1.1 One-Time Purchase
A one-time purchase is a single order billed once. No recurring charges are created, and nothing renews automatically.
Prices shown at checkout are in Canadian dollars (CAD) and are the prices that apply to your order.
1.2 Subscription (Subscribe & Save)
A subscription is a recurring order that saves you 15% off the one-time price on every delivery. When you select a subscription option, you are enrolling in automatic recurring billing and delivery until you cancel.
Your delivery schedule is matched to your order size, so you receive a new shipment as your current supply runs out:
| Order size | Delivery & billing frequency | Discount |
|---|---|---|
| Single bottle | Every month | 15% off |
| 3-bottle bundle | Every 3 months | 15% off |
Because a single bottle is approximately a one-month supply and a 3-bottle bundle is approximately a three-month supply, both options deliver at a comparable rate. You are never billed for a new shipment before your previous one is due to run out.
Current subscription pricing:
| Product | One-time | Subscription |
|---|---|---|
| Complete Prostate Health — 60 Capsules | $47.99 | $40.79 / month |
| Complete Prostate Health — 3 Bottle Bundle | $119.99 | $101.99 / 3 months |
| Testosterone Booster — 90 Capsules | $49.99 | $42.49 / month |
| Testosterone Booster — 3 Bottle Bundle | $125.99 | $107.09 / 3 months |
| Cranberry + D-Mannose — 60 Capsules | $40.99 | $34.84 / month |
| Cranberry + D-Mannose — 3 Bottle Bundle | $99.99 | $84.99 / 3 months |
All prices in CAD. Prices shown at checkout govern your order.
Before you complete a subscription purchase, the product page and checkout will show you the price of each recurring order, the delivery interval, the discount applied, and confirmation that the subscription renews automatically until cancelled.
First order: You are charged when you place your first subscription order.
Renewals: You are charged on each renewal date at the subscription price in effect at that time, using the payment method saved to your subscription. We will send you a reminder email before each renewal.
Price changes: If the price of your subscription changes, we will notify you by email at least 30 days before the change takes effect, so you can cancel or modify your subscription first. Price changes never apply retroactively to orders already billed.
Failed payments: If a renewal payment fails, we will attempt to charge your payment method again and notify you by email. If payment cannot be collected after 3 attempts, your subscription will be paused. No order ships until payment is successfully processed.
No commitment: There is no minimum number of orders. You may cancel at any time (see Section 3).
1.3 Managing Your Subscription
You can skip, pause, reschedule, change products, update your payment method or address, or cancel at any time from your customer account:
- Log in to your account at aleaflabs.com/account
- Open Manage Subscriptions
- Select the subscription you want to change
Alternatively, email support@aleaflabs.com and we will make the change for you.
Changes made before a renewal date apply to that upcoming order. Changes made after an order has been billed apply to the following order.
2. Order Cancellation (One-Time Purchases)
Before your order ships: You may cancel a one-time order at no cost for a full refund. Email support@aleaflabs.com as soon as possible with your order number. We process orders quickly, so please contact us promptly.
After your order ships: The order can no longer be cancelled, but it is fully covered by our 30-Day Money-Back Guarantee (Section 4). You may also refuse delivery or return the package once received.
3. Subscription Cancellation
You may cancel your subscription at any time. There is no minimum commitment, no cancellation fee, and no penalty.
How to cancel
Choose whichever is easiest:
- Online: Log in at aleaflabs.com/account → Manage Subscriptions → Cancel Subscription
- Email: Send a cancellation request to support@aleaflabs.com from the email address on your account, including your order number
We will confirm your cancellation by email. If you do not receive confirmation within 2 business days, please contact us — your cancellation is not complete until you receive that confirmation.
Timing
To avoid being charged for your next order, cancel at least [1] day before your scheduled renewal date. Your renewal date is shown in your account and in every renewal reminder email.
- Cancelled before renewal is billed: No further charges. Nothing ships.
- Cancelled after renewal is billed: That order will still be processed and shipped. It is covered by the 30-Day Money-Back Guarantee (Section 4), and no charges will occur after it.
Cancelling ends future billing. It does not automatically refund an order that has already been billed — to request a refund on that order, see Section 4.
4. 30-Day Money-Back Guarantee
We want you to feel confident trying our products. If you are not satisfied, you may request a refund within 30 days of the delivery date of your order.
Opened bottles are eligible. You do not need to return the product unused — we understand you need to actually try it.
What is covered
- Full refund of the purchase price of the product
- Applies to both one-time purchases and subscription orders
- Applies to the first order on a subscription
What is not covered
- Return shipping costs are the customer's responsibility. We do not provide prepaid return labels, and return postage is not refunded.
- Original shipping charges paid on the outbound order, if any, are not refunded.
- Requests made more than 30 days after delivery.
How to request a refund
- Email support@aleaflabs.com within 30 days of delivery with your order number and the reason for your return.
- We will reply with return instructions and a return address. Please do not ship anything back before receiving these instructions — unauthorized returns may not be processed.
- Ship the product back to us at your own cost. We recommend a tracked service; we are not responsible for returns lost in transit.
- Once we receive and inspect the return, we will process your refund.
Refund timing
Refunds are issued to your original payment method within 5–10 business days of us receiving your return. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
5. Shipping
- Shipping is calculated at checkout based on your destination.
- Free standard shipping on orders over $90 CAD.
- We currently ship within Canada and the United States.
- Delivery estimates provided at checkout are estimates, not guarantees.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us at support@aleaflabs.com within 14 days of delivery with your order number and a photo of the item and packaging.
In these cases we will replace the item or refund you in full, including any return shipping costs. The customer-pays-return-shipping terms in Section 4 do not apply to our errors or to damaged goods.
7. Contact Us
Aleaf Labs Email: support@aleaflabs.com
We aim to respond to all enquiries within 1–2 business days.
8. Health & Safety Notice
Aleaf Labs products are Natural Health Products licensed by Health Canada and identified by a Natural Product Number (NPN). Always read and follow the label. Consult a healthcare practitioner before use, particularly if you are taking medication or have a medical condition.
Nothing in this policy affects your statutory rights under applicable Canadian consumer protection legislation.
This policy applies to purchases made through aleaflabs.com. We may update it from time to time; the version in effect at the time of your order governs that order.